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Creating Reciprocal Value Through Operational Transparency
Operational Transparency Service Quality Efficiency Customers Employees Value Creation
2015/4/29
We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although existing theory posits that increased contact between the two parties...
Surfacing the Submerged State with Operational Transparency in Government Services
Programs Perception Attitudes Performance Corporate Governance Government Administration
2015/4/27
As Americans' trust in government nears historic lows, frustration with government performance approaches record highs. One explanation for this trend is that citizens may be unaware of both the servi...